WHAT IF MY PACKAGE ARRIVED AND AN ITEM WAS INCORRECT OR MISSING?
Please contact us as soon as possible, and we’ll ship out the correct items immediately, along with a prepaid label to return the incorrect item if necessary. Please let us know what you ordered and what you received in its place.
WHAT IS YOUR RETURN POLICY?
We hope you are happy with your party goods, but if the products you purchase don’t work out, we will issue a refund for returns received within 14 days of the original purchase date. Clearance items, custom products, seasonal/holiday merchandise, and final sale items may not be returned.
Custom party boxes must be returned in full, individual items will not be accepted. All individual items in the box must be unopened and in their original packaging to be accepted for a refund.
Return shipping costs are the responsibility of the customer, and original shipping costs will not be refunded. Items must be unused and in their original packaging to be considered and you must notify us first for approval.
If you received a promotional discount or free shipping on your order, that amount will be deducted from your return.
Your credit/refund will be issued within 1 to 2 weeks from the time the goods are received. Refunds will be issued to the original funding source.